The City's Max Tulley Office and Information Centre based at the Morley Galleria will relocate to the nearby Civic Centre on Broun Avenue in August.
With the Galleria's owners about to embark on a major redevelopment of the shopping centre, the Max Tulley customer service facility cannot stay in its current location and will move on Monday, 21 August 2017.
Mayor Barry McKenna said the initiative recognised the need to relocate and followed a review of customer services undertaken by the City.
"Moving the Max Tulley Office and Information Centre to the Civic Centre makes sense and allows us to enhance customer facilities available to our ratepayers and residents in a way that is cost effective.
"We are also looking at a range of measures to provide our customers with more choice in how they wish to interact with the City and that includes a planned major redesign of our website that will provide a lot more functionality."
To prepare for the move, the City's reception facilities at the Civic Centre are being upgraded, including setting up a concierge service to direct residents and ratepayers to the correct customer service point.
The Civic Centre has the advantage of having customer parking onsite and access to public transport to and from the Morley Galleria.
The enhancements will also include continued support for the Justice of the Peace service by making office space available for use by JPs.
As part of the initiative, staff at the Max Tulley Office and Information Centre will move to deliver the enhanced customer service experience envisaged by the City.
The Max Tulley Office and Information Centre will remain open for 'business as usual' until Friday, 18 August 2017.
For further information on the relocation, visit the City's website: www.bayswater.wa.gov.au