Noise can seriously disrupt people’s lives, causing loss of sleep, interference to activities and emotional stress. Fortunately, most complaints can be resolved between neighbours through a direct approach. However, if this is not successful, Council’s Environmental Health Officers or local police can assist.
The Environmental Protection (Noise) Regulations 1997 set prescribed standards for noise so that it is kept to acceptable levels. The noise regulations also define procedures and penalties if the prescribed standards are exceeded.
Council’s Environmental Health Officers are authorised persons under the provisions of the Environmental Protection Act 1986 and have been trained in the use of noise-monitoring equipment to measure noise levels.
Noise complaints commonly dealt with by Environmental Health Officers are those of a continuous and excessive nature and include air conditioners, swimming pool filters, stereo music, construction noise and power tools.
The noise regulations aim to be fair and some allowances are made in the noise regulations for the use of equipment on residential premises such as power tools, lawn mowers and musical instruments providing the time of day, duration of use and that the volume is not unreasonable.
Construction noise is also exempted, providing it is not unreasonable and does not occur before 7am or after 7pm between Monday and Saturday. Construction noise is not allowed on Sundays or public holidays without special approval.
Police officers are also empowered under the noise regulations to deal with noise complaints and should be contacted for after-hours complaints, particularly if it involves noisy parties and anti-social behaviour.
If you wish to lodge a noise complaint you will need to complete a form, which can be obtained by phoning Council’s Environmental Health Section on 92720648 during office hours or downloading the attached form. (Noise Complaint Form) Police communications should be contacted for complaints involving noisy parties, loud music or disturbances after office hours.