Our ReciteMe Accessibility Toolbar can help! While you are still on this page, navigate to the top of the screen and click on either Accessibility Tools or Languages to launch the toolbar.
You can use different accessibility or translation features and customisations on the Toolbar such as:
- Text-to-Speech reader
- Font and text size
- Colour and contrast
- Translate content and documents to over 130 languages
- Focus tools
- Page navigation
- Reading aids
To learn more about the Toolbar and how to use it, read Recite Me’s Assistive Toolbar User Guide.
Interpreting and translating services are available for non-English speaking residents. This service is free for residents and ratepayers who do not speak English when accessing the City's services.
City of Bayswater residents have the right to access programs and services provided by the City equitably, regardless of their cultural, linguistic or religious backgrounds.
National Relay Service
If you are d/Deaf, hard of hearing, or have a speech/communication difficulty:
- Contact us through your preferred NRS call channel detailed on NRS call numbers and links
- Provide the NRS with our phone number (08) 9272 0622
For more information, visit accesshub.gov.au/about-the-nrs
Auslan Interpreting
Currently in Australia, free Auslan interpreting services are available primarily through state and federal government programs, emergency services, and direct accessibility provisions through programs such as NDIS. The City of Bayswater cannot provide free Auslan interpreting services.
For Deaf Australians without an NDIS plan who are 65 years and older (over 50 for Aboriginal and/or Torres Strait Islander peoples), the National Sign Language Program (NSLP) on behalf of the Australian Government is available. The NSLP includes free interpreting for interaction with medical, social and professional settings.
For Deaf Australians with an NDIS plan, Auslan interpreters can be booked with a preferred supplier such as Deaf Connect or Expression Australia. Convo provides Australia’s first dedicated on-demand Video Interpreting Service (VIS) that provides Auslan users access to qualified Auslan interpreters through video calls with no booking required.
Translating and Interpreter Service
The Translating and Interpreting Service (TIS National) delivers a free interpreting service for non-English speaking residents when accessing the City’s services.
You can access immediate phone interpreting via TIS. The service provides language interpreting in 160 languages for government agencies, not-for-profit organisations and businesses.
To call and request an interpreter, call 131 450. For Automated Telephone Interpreting Service (ATIS), call 1800 131 450.
You can also visit the Translating and Interpreting Service website.
The City of Bayswater is committed to providing equal access to Council services and information. We strive to ensure that information published on this website is accessible to all users including older adults as well as people with visual, hearing, cognitive or motor disabilities, and that the technology we use does not interfere or prevent any user from accessing this information.
The City's website has been designed to comply with Web Content Accessibility Guidelines (WCAG) 2.1 Level A standard. There may be some information on this website that does not comply with the above standard. We are working to update this information to improve accessibility and compliance to WCAG 2.2 Level AA.
Resources have been dedicated to enhancing the website’s user-friendliness and accessibility, driven by the City’s partnership and aligned mission with Recite Me that every individual deserves to experience and engage with digital content equally.
Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and level AAA. This website aims to conform with WCAG 2.2 Level AA.
Accessibility efforts and disclaimer
We remain dedicated to the ongoing enhancement of the accessibility of its website and services. This commitment is rooted in the belief that ensuring a smooth, inclusive, and unrestricted experience for individuals with disabilities is a shared ethical responsibility.
We recognise that some information on this website is not as accessible as it could be. Digital accessibility is an ongoing process and we are continually working to improve the accessibility of this website.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of our website. If you encounter content that you cannot access, please contact us at mail@bayswater.wa.gov.au or 08 9272 0622 and we will do our best to assist you.
Third-party content and functionality
We may make use of third-party resources that embed content on our website. The City is not responsible for third-party applications or how they access the information on the bayswater.wa.gov.au website, such as but not limited to, JAWS, NVDA, or other screen-reading software or devices.
What we’re doing to improve accessibility
Our accessibility journey is continuing. We regularly review our website and its content to identify and fix known issues. We can do this by running a check of our website with the Recite Me Accessibility Checker which is an automatic web accessibility assessment tool.
This statement is reviewed at least once a year and updated.
Last updated: June 2026