Homelessness services

People are considered homeless when they are without accommodation that is safe, secure and affordable. Homelessness affects people from all walks of life and can result from such things as domestic violence, illness, long-term unemployment and mental health issues.

Homelessness information booklet

The City of Bayswater has produced a Homelessness booklet  that is designed to be the first point-of-contact for those who are at risk of, or are already experiencing homelessness.

The booklet contains useful information and contact details for a number of services.

The information in this booklet was correct at the time of printing. Please let us know if you see anything that needs updating by emailing This booklet is available in alternative formats upon request.



The Shopfront drop-in and referral centre in Maylands is relocating to 59 John Street, Bentley.

The last day of operation in Maylands will be Friday 10th July. The Shopfront will reopen in Bentley on Monday 20th July.

Phone: (08) 9371 9109


Traveling to the new location

Train: From Maylands, take the Midland line to Claisebrook, then change to the Thornlie line and disembark at Welshpool Station.

John Street runs from Albany Highway (Bentley Plaza Shopping Centre) to Sevenoaks Street (near railway line). The Shopfront is just off Sevenoaks Street, 140 metres from Welshpool Station.

Bus: No. 930 from Guildford Road, Maylands


Emergency contact numbers

If you require immediate assistance, the following organisations are available 24 hours a day, seven days a week:

Police Assistance (non-emergency)131 444
Emergencies (Police, Fire and Ambulance)000
Emergency for Hearing Impaired106
City of Bayswater's Security Watch1300 360 333
Domestic Violence and Sexual Assault Help Line1800 737 732
Women's Domestic Violence Helpline(08) 9223 1188 or 1800 007 339
Orana House - Family and Domestic Violence(08) 9370 4544
Mental Health Emergency Response1300 555 788
Lifeline13 11 44
Alcohol and Drug Information Service(08) 9442 5050
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