Whitegoods and Mattress Collection

The City offers a whitegoods and mattress collection service to residential properties that are paying for a Residential Rubbish Service . It is essential resident’s book online or call to arrange a collection date before placing goods on the verge.

Once collected, whitegoods and mattresses are taken to an approved material recovery facility, where items are processed and the components are recycled. Up to 75% of the mattress can be recycled when disposed of responsibly.

Each household is entitled to two collections per financial year (1 July  – 30 June).

Request a Collection

To arrange a collection, please call Cleanaway on 9449 3338 or request a bulk waste collection online. Cleanaway will provide a collection date at the time of booking. It is important to advise Cleanaway the number of each item (and mattress size) to ensure that the contractor has sufficient space on the vehicle.

White goods/mattresses must be presented on the verge for collection no earlier than 24 hours before the scheduled date of collection, and no later than 6am on the scheduled date of collection.

Please note that the contractor is unable to collect from within the property boundary line. Items should be presented on the verge or beyond your letterbox.

Any cancellations of Mattress/White Goods requests within 48 hours of the collection date will be counted against the allocation for the financial year.

Frequently Asked Questions

Accepted items for whitegoods collections

The City can collect domestic white goods only. This includes items such as cooktops, dishwashers, fridges and freezers (with doors removed or taped closed), heaters, split system airconditioners, hot water systems, microwaves, ovens, rangehoods, and washing machines and dryers (with doors removed or taped closed). Fridges, freezers and split system airconditioners will be degassed after it is collected.

If you have questions about if your item is included in the whitegoods collection, please call 9272 0622.

How many whitegoods or mattresses can I get collected each time?

A maximum of six (6) mattresses and four (4) whitegoods can be collected under each allocation (two per financial year).
Additional mattresses and whitegoods can be taken to the Baywaste Transfer Station & Recycling Centre.

Does the City collect bed bases?

No, the base of the bedding contains timber and other materials. Bed bases can be broken down and placed in a booked bulk bin, or taken to Baywaste Transfer Station & Recycling Centre free of charge for residents.

What if I don't have a verge?

Please contact our Waste Management team on 9272 0622 to discuss your options.

What if I place my mattresses or whitegoods out early or before I've booked a collection?

Mattresses and whitegoods placed out without a booked collection or more than 24 hours before the collection day will be deemed illegal dumping and may be subject to fines under the Litter Act. Adhering to these rules helps keep the City of Bayswater clean and safe.

Is there an alternative way to dispose of mattresses and whitegoods?

City of Bayswater residents can take whitegoods and mattresses to the Baywaste Transfer Station & Recycling Centre free of charge. A maximum of two mattresses can be dropped off free of charge per visit - additional mattresses will be charged at the standard rate listed in the Fees and Charges.

What are the wait times for a collection?

Mattress and whitegoods collections take place on Wednesdays – they are ordered on demand and wait time is subject to demand. You will be provided a collection date and an order reference number when you book.

How can I cancel my mattress and/or whitegoods collection?

To cancel a collection, please call 9272 0622. All cancellations must be requested at least 48 hours before the collection date to allow for administration time to process the cancellation. 
Failure to present your mattress or whitegoods, or failing to cancel the collection before the 48 hour window closes will result in that allocation being used for the financial year.

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