The City has adopted a Financial Hardship Policy that recognises the financial stress facing vulnerable ratepayers and provides flexibility in the payment of rates and service charges. The Policy is part of the City's longer term strategy to assist ratepayers and debtors who experience financial hardship.
The City’s Financial Hardship Policy offers those suffering genuine financial hardship with options, including access to flexible payment options when paying their rates, the ability to have interest charged on rates waived or suspended, and the cessation of debt recovery as a result of non-payment of rates.
If you feel these circumstances apply to you, contact us to submit an application for financial hardship.
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For more information, or assistance please call us on (08) 9272 0622.