White goods and mattress disposal

White goods and mattress collection

The City offers a white goods and mattress collection service to households paying for a Domestic Rubbish Service. It is essential residents call to arrange a collection date before placing goods on the verge.

Once collected, white goods and mattresses are taken to an approved material recovery facility, where items are processed and the components are recycled.

Each eligible household is entitled to two collections per financial year.

Request a collection

To arrange a collection, please call Cleanaway on 9449 3338 or request a bulk waste collection online. Cleanaway will provide a collection date at the time of booking.

White goods/mattresses must be presented on the verge for collection no earlier than 24 hours before the scheduled date of collection, and no later than 6am on the scheduled date of collection.

Any cancellations of Mattress/White Goods requests within 48 hours of the collection date will be counted against the allocation for the financial year.

What can be collected?

The City can collect domestic white goods only, such as cooktops, dishwashers, fridges and freezers (with doors removed or taped closed), heaters, hot water systems, microwaves, ovens, rangehoods, and washing machines and dryers (with doors removed or taped closed).

Collection procedures

Residents must leave the item/s (fridge with doors removed or taped shut) in an accessible location on your verge. Items must be presented on the verge by 6am on the date of collection provided. Fridges/freezers do not need to be degassed. Please note the contractor is unable to collect from inside private property.

Frequently asked questions

How can I arrange for a white goods or mattress collection?

Contact Cleanaway on 9449 3338

or

Lodge the request online any time: Request a bulk waste collection

Your request to have white goods removed must be received by the City by 5pm on the Friday prior to the collection day.

How many white goods or mattresses can be disposed of each time?

A maximum of six (6) mattresses and four (4) white goods can be collected under each allocation (2 collections per financial year).

Additional mattresses and white goods can be taken to Baywaste Transfer Station under a tip pass, or paid disposal.

What type of white goods or mattresses can be collected?

Items that can be collected are domestic units only, such as cooktops, dishwashers, fridges and freezers (with doors removed or taped closed), heaters, hot water systems, microwaves, ovens, rangehoods, and washing machines and dryers (with doors removed or taped closed).

Fridges and freezers do not need to be degassed.

Where and when should I place the white goods or mattresses out for collection?

The white goods need to be placed in an accessible location on the verge. Contractors cannot come onto private property.

White goods/mattresses must be presented on the verge for collection no earlier than 24 hours before the scheduled date of collection, and no later than 6am on the scheduled date of collection.

Does the City collect the base of the bedding?

No, the base of the bedding contains timber and other materials which are not recyclable at this point in time.

What if I don't have a verge?

Please contact our Waste Management team on 9272 0622 to organise an alternative.

Is there an alternative place to dispose of the white goods or mattresses?

Bayswater residents can take white goods and mattresses to the Bayswater Transfer Station at 271 Collier Road, Bayswater, which is open from 7.30am to 4pm on weekdays and from 10am to 4pm on weekends. White goods are accepted free of charge (maximum of one per year); fees apply for acceptance and recycling of mattresses unless a tip pass is provided.

Tip passes can be used to dispose of mattresses and bed bases, however the following limits apply. One (1) tip pass can be used for up to two (2) mattresses, or one (1) mattress and (1) bed base, or two (2) bed bases. If you have a mixed load e.g. general waste or green waste in a car/trailer, as well as a mattress, the tip pass will cover the general or green waste (up to 300kg) and the mattress will be charged separately*. If multiple mattresses/bases are disposed of without any other waste, one (1) tip pass can be used for up to two (2), and the standard charge will be applicable for each additional mattress/base.

*Please see Fees and Charges for current pricing.

What are the waiting times for white goods or mattress collection?

The collections take place on Wednesdays – they are ordered on demand and waiting time is subject to demand. You will be provided a delivery date and the order number for your reference when you book.

Can I phone Cleanaway to find out when the white goods or mattress will be collected?

Yes, residents can contact our Cleanaway on 9449 3338.

What if I need to cancel my collection?

All cancellations must be requested at least 48 hours before the collection date to allow for administration time to process the cancellation. To cancel, please call the City's Waste Management team on 9272 0622 prior to the 48 hour closing window.

Failure to present your Mattress or White Goods will result in that allocation being used for the financial year. 

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