What happens if the bulk bin is overloaded? Overloaded bulk bins will not be serviced. The contents of the bin must be level with the top of the bin and not extend over the top or sides. If the bulk bin is unable to be removed due to being overloaded, Cleanaway will leave a notice in the letter box instructing the resident to unload the contents and contact them when this has been done so they can remove the bulk bin.
What size and types of bins are available? The City of Bayswater only supplies three cubic metre (3m3) bulk bins with fixed sides. This is consistent for green and blue bulk bins. No bulk bins with drop down doors or bulk bins for construction and demolition waste are available through the City’s bulk waste services.
If a private bulk bin is required to dispose of your waste types, please contact the City's Rangers and Security to receive a private bulk bin permit prior to its delivery.
Where will Cleanaway place the bulk bin? Cleanaway is contracted to place the bulk bin on the verge of your property. If the verge is too small to place the bin and it needs to be placed elsewhere, you will need to complete a disclaimer form which absolves Cleanaway of liability for damage to private footpaths, driveways or access ways. Services cannot be provided without this written disclaimer form signed.
Please call Cleanaway on 9449 3338 to receive this form.
Can I have a bulk bin delivered to a paved verge or driveway? Yes, but you will be required to complete a disclaimer form which absolves Cleanaway of liability for damage to the paved area, private footpaths, driveways or access ways. Services cannot be provided without this written disclaimer.
Please call Cleanaway on 9449 3338 to receive this form for delivery on your driveway.
Can I have a bulk bin delivered on imitation lawn? Cleanaway will not place a bulk bin on a verge that has imitation/fake lawn, under any circumstances. If the bin needs to be placed on your driveway, you will need to complete a disclaimer form which absolves Cleanaway of liability for damage to any damage occuring during delivery and collection. Services cannot be provided without this written disclaimer.
Please call Cleanaway on 9449 3338 to receive this form for delivery on imitation lawn.
I think I have an unsuitable verge, what are my options? An unsuitable verge may include a small verge, a verge that is planted out, imitation lawn, paved or having no verge at all. If your verge sits in one of these categories, please phone the City of Bayswater on 9272 0622 to discuss your options. In some cases, this may mean that you cannot have bulk bins delivered to your property and will need to drop waste off at the Baywaste Transfer Station & Recycling Centre.
What are the waiting times? How will I know when the bin will be delivered? Bulk bins can be pre-booked, but are subject to demand. Bookings can be made on the online portal or over the phone with Cleanaway on 9449 3339.
Booking online: You can select a delivery date from the available calendar and receive an order number.
Over the phone: You will be offered the earliest available delivery dates (unless you request a specific date) and you will be provided an order number for your reference.
How can I cancel my bulk bin? Bulk bins can be cancelled until 48 hours before the delivery date. Cancellations can only be made by calling 9272 0622.
After the 48 hour window has passed, cancellations will count towards the properties allocation for the remainder of the financial year. No exceptions can be made.
My bulk bin arrived but it's full of waste. For logistical reasons, some bulk bins may contain waste when delivered to your property. The bulk bin will be emptied the same day ready for you to use.
Please do not place waste in the bulk bin until Cleanaway has returned to empty it.
Who can I contact about my bulk bin order or delivery? City of Bayswater: 9272 0622 or mail@bayswater.wa.gov.au.
Cleanaway: 9449 3338
Phones will be answered Monday to Friday during business hours, excluding public holidays.