Hub Connections

Poverty, hardship and homelessness can affect anyone at any time in their life, often as a result of circumstances beyond their control. Many people may not know where to find help. The City of Bayswater has established Hub Connections at the Morley Library as place-based response to respond and prevent homelessness.

The City of Bayswater is not a community service provider. Our trained City of Bayswater Hub Connector volunteers will be available to listen and help. The volunteers will provide information and assist with connecting you to a community service provider that matches your needs.

Hub Connections

Address: Morley Library, 240 Walter Road West, Morley

Operating times:




 10am–1pm, 3.30–6.30pm





*Closed public holidays and other scheduled Morley Library closures

Seeking volunteers
We are looking for people with empathy who can be generous with their time to engage with people experiencing or at risk of homelessness and connect them with services and information. The Hub Connector volunteer role will be varied and dynamic. This role would suit people of all ages including those who have a community service background or a background in nursing/medicine/psychology/occupational therapy/social work/social science or who have a certificate IV in mental health or students seeking experience with vulnerable people from all walks of life. 

Our volunteers assist for between three and nine hours a week during the above times the Hub is operating. 

 We would love to hear from you if you can:

  • demonstrate excellent communication and listening skills
  • show empathy and have a non-judgemental attitude
  • volunteer for 3-9 hours a week with a commitment of six months

 Being a Hub Connector will offer you the opportunity to:

  • connect and give back to the community
  • develop your practical counselling skills
  • develop trauma-informed engagement approaches
  • increase emotional intelligence capacity through self-awareness
  • pursue further career opportunities in this area


Caring for our Community

Caring for our Community

Poverty, hardship or homelessness may occur at any time during a person’s lifetime.  

"I need help..."

Our Caring for our Community information resource has been collaboratively developed with input from local community groups, to show you that you’re not alone. There is support available to help you or someone you know get through the tough times. We have a caring community. There are many businesses and residents who genuinely want to help others experiencing adversity or disadvantage.

"I want to help..."

If you would like to make a difference in the City of Bayswater,  you can connect with a local community group listed in our information resource, learn how they help others, and consider whether you can volunteer time, donate money, or provide goods to help others to make a fresh start.

The City of Bayswater is committed to supporting positive mental health and wellbeing within the community, and has partnered with Mentally Healthy WA to promote the Act Belong Commit health campaign.

Mentally Healthy WA, based at Curtin University, has a webpage containing links to many helpful resources, including apps, books, guided meditations, magazines, online courses, podcasts and videos, to name a few. Click on the link below to discover more.

Mindfulness resources

Hub Connections Launch

City of Bayswater Mayor Filomena Piffaretti launched Hub Connections on Thursday 5 May 2022.

View the Hub Connections Launch at

Helplines, Apps and Podcasts

We understand there are times where you may struggle and need a helping hand. You are not alone.

The City's Hub Connections program is led by caring volunteers who seek to connect residents to information, community services and support groups.

The below resources also provide some useful helplines, apps and podcasts to connect you to services and support.



Alcohol and Drug Support Line
A 24/7 confidential, non-judgemental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use.

Call:  9442 5000

Family Drug Support Australia
Support education, awareness, tips on coping and keeping safe for families who are affected by alcohol and/or drugs.

Call:  1300 368 186

Gambler's Help Hotline

A free and confidential hotline available 24/7 for those experiencing a gambling problem. Support includes counselling, information, referral and advice.

Call: 1800 858 858

A welcoming, confidential telephone counselling service offering tips and strategies to help quit smoking.

Call:  13 7848
Hours: 8am to 8pm, Monday to Friday

Mental Health

Beyond Blue
24-hour information and support to help you to achieve the best possible mental health.

Call:  1300 224 636

Butterfly Foundation
We’re here for anyone concerned about eating disorders or body image issues, whether you need support for yourself or someone you care about. All our counsellors are qualified mental health professionals with specialist training in eating disorders and body image.

Available: 8am to 12am, 7 days a week (AEST)

Call: 1800 334 673

Child and Adolescent Mental Health
24-hour telephone service when you need urgent help or advice for children and young people up to the age of 18.

Call:  1800 048 636


Online and phone support with a trained clinician, interactive tools and self-help information.

Call:  1800 650 890 (9am-1pm Melbourne time)


Kids Helpline
24-hour telephone and online counselling service for young people aged between 5 and 25 years.

Call: 1800 55 1800


Lifeline Emerging Minds
24-hour crisis chat and support about personal crisis, anxiety, suicidal thoughts, depression, abuse and self-help information for family and friends

Call:  13 11 14

MensLine Therapy
24-hour telephone counselling support for men with concerns about mental health, anger management, family violence, addiction, relationship, stress and wellbeing.

Call:  1800 78 99 78


PANDA (Perinatal anxiety and depression)
We support people affected by changes to your mental health and emotional wellbeing throughout pregnancy up until your baby is 12 months old.

Available: Monday to Friday 9am to 7.30pm

Call: 1300 726 306


Anonymous and free LGBTI peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

Available every day from 3pm to 12am

Call: 1800 184 527


The Samaritans
Talk us through what’s getting to you – big or small. No judgment. No pressure.

Available: 8am–8pm (AWST)

Call:  135 247



Child Protection and Family Support Crisis Care
24-hour support service if you are concerned about the wellbeing of a child, are escaping domestic violence or are experiencing homelessness.

Call: 13 11 14
Text: 0477 13 11 14


Sexual Assault Resource Centre
If you are in emotional crisis from an unwanted sexual experience (recently or in your past), contact SARC for crisis counselling.

Available: Monday – Sunday: 8:30am – 1pm

Call: 6458 1828


Suicide Call Back Service
24-hour telephone and online counselling and information to people affected by suicide.

Call: 1300 659 467



Mental Health Emergency Response Line

24-hour telephone service for people in the Perth metropolitan area experiencing a mental health crisis.

Call: 1300 555 788


Fairwork WA
The Fairwork WA helpline provides education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations. Inquires into and investigate breaches of the Fair Work Act and promotes and monitors compliance with workplace laws.

Available 8am–5.30pm 

Call: 13 13 94

Family problems

24-hour sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.

Call: 1800 737 732


Men’s Domestic Violence Helpline

24-hour information and referral service for men who are concerned about their behaviour and also for male victims of family and domestic violence

Call: 1800 000 599

Financial, Legal and Advocacy

Legal Aid WA Infoline
Provides information about common legal problems. You can call the InfoLine to ask about common legal problems. If we are not able to assist you, we will suggest other services and organisations who may be able to help.

Available: Monday-Friday: 9am–4pm

Call: 1300 650 579


Mob strong debt helpline

24-hour legal advice service about debt and insurance problems for Aboriginal and Torres Strait Islander peoples.

Call: 1800 808 488


National Debt Helpline

24-hour professional financial counsellors offer a free, independent and confidential service to help with financial problems.

Call: 1800 007 007


Older Persons Advocacy Network
Helping older people understand and exercise their aged care rights, seek aged care services that suit their individual needs and find solutions to issues they may be experiencing with their aged care provider.

Available Monday–Friday, 8am–8pm, Saturday, 10am-4pm

Call: 1800 700 600


These free apps can be downloaded through the Apple App Store or Android Google Play store.


I am Sober
I am Sober is an addiction buddy useful for quitting any activity or substance. With daily tracking, advice and quotes from other users, this app is focused around creating motivation and support while trying to quit.


Emergency Plus
The Emergency+ app is a free app developed by Australia's emergency services and their Government and industry partners.

St John First Responder

The St John First Responder App sends your GPS coordinates to the operator when you call 000 for an ambulance, speeding up the time it takes to confirm your location and dispatch an ambulance.

Family problems

To connect people experiencing violence or abuse to services in their local area. Once the app is on your phone, you can use it to search for support services in your local area. Daisy includes safety features to help protect the privacy of people using it.

Positive Pathways
Positive Pathways is a safety and wellbeing app for women experiencing domestic and family violence. It looks like a wellness app with inspirational quotes, positive moments and a daily diary that is password protected. Its main purpose is for use in emergencies, with audio recording, automatic help messages and GPS location as well as a one-touch 000 call function.

Sunny is 1800RESPECT’s app for women with disability who have experienced violence and abuse. Sunny has been co-designed with women with disability to make sure it provides the very best support for the people who use it.

Health and wellbeing

Calm Harm
Calm Harm provides tasks that help you resist or manage the urge to self-harm. You can add your own tasks too and it's completely private and password protected.

Free trial. Headspace is meditation made simple. The app takes you through the basics of meditation, with progress pages to track your stats and reminders to help you with your practice.

Social support

Friend in Need
One-stop support delivering information you need to help someone going through a tough time. Learn how to respond to hurdles with life event cheat sheets and seek professional helpers across Western Australia including Clinical Psychologists, Counsellors, Job Coaches and more.

Sup – Groups
Sup helps you find new people who share your interests and want to chat now. It's fun, supportive and free.


Some podcasts are only available through paid subscriptions such as Apple, Spotify or Google.

Mental Health

Busy Living Sober

Learn and live a sober lifestyle without any shame while having fun.

Listen: Spotify



Dear Therapists

Therapists, advice columnists, and authors Lori Gottlieb, LMFT, and Guy Winch, Ph.D., come together in this ultimate fly-on-the-wall therapy podcast. In each episode, Gottlieb and Dr. Winch guide a guest through a personal challenge, providing insight and actionable advice. After, they bring their guests back to discuss how they applied the guidance to their life (and how it went).

Listen: Spotify and Apple Podcasts



This long-running podcast about grief and death for people who are dealing with pain and loss. It’s hosted by comedian Cariad Lloyd, which you might think is an unconventional choice for such a dark subject, but it works. Listeners love it for its careful balance between seriousness and humour.

Listen: Spotify and Apple Podcasts


Let’s Talk

Produced by journalist Kia Handley and is all about mental health issues in rural and regional Australia. Hear from people who have battled with their mental health, who have been through tragedy and have come out of the other side.



Mr. Feels: A Mental Health Podcast

Tyler May and Laura Benson, hosts of Mr. Feels aim to break the barriers and stigmas surrounding mental health. Through their own personal stories and those of their interview guests, the hosts both educate and empathise about mental health, anxiety and depression.

Listen: Spotify, Apple Podcasts and Google Podcasts


Not Alone with Marc Fennell

From Beyond Blue, this is Not Alone. A podcast where every day Australians talk about their mental health journey to help you with yours.

Listen: Spotify, Apple Podcasts



The Addicted Mind Podcast

Learn about addiction, its impact and the latest treatment options available. This podcast aims to create an environment of compassion for individuals caught in the destructive grip of the addictive process. It works to deliver real hope to people who are suffering from addiction’s painful impact.

Listen: Apple Podcasts, Spotify and Google Podcasts


The Love Over Addiction

A free podcast for people who love someone that drinks too much or suffers from addiction.


Family problems

There is no place like home

This ground-breaking series is hosted by Tarang Chawla, whose sister Nikita was killed by her partner in 2015. Told in survivors’ own words, each episode tells the story of ten extraordinary people who generously share their most intimate thoughts, feelings, and experiences with you.



The Trap

This is a series about love, abuse and power. Hosted by Jess Hill, this podcast looks deeply at abuse that happens in private, and in public, searching the world for answers to the questions that continue to confound us. Why does domestic abuse persist? Why do people become abusive? And what can we do to prevent it?


Lived experiences of homelessness

Hidden Homelessness, revealed by those who've lived it
The vast majority of people experiencing homelessness are hidden from our view: couch-surfing, living with their families in tents, in caravan parks, in hostels, or sleeping in their cars. How do they find themselves homeless, and what do they think should be done to tackle it?
Listen: Hidden homelessness, revealed by those who've lived it - Big Ideas - ABC Radio National


The Human Services Podcast - Homelessness

In this episode of the Human Services Podcast, General Manager Hank Jongen talks homelessness.

Listen: The Human Services Podcast - Homelessness - MEDIA HUB (


Youth homelessness Podcast

Youth homelessness experts speaking on this podcast share their insight into the experiences of young people who have experience with homelessness, how service providers could better support homeless young people and how to address some of the inter-sectional marginalisation experienced by many homeless youths.

Listen: Youth Homelessness Podcast – The Drum (

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